Shipping & Payment

FREE HOME DELIVERY

Your BZEN bike: quickly delivered, ready to ride

At BZEN, we make sure your new bike arrives safely and in perfect condition at the address you provided. It is carefully packed and well protected — so you can start enjoying it right away.

Why is setup so easy?

  • Your bike comes almost fully assembled.
  • If you ordered accessories (like a frame lock or basket), they’ll already be mounted — no extra work for you.
  • Clear instructions make the final setup at home simple and quick.

How it works:

  1. Open the box and unpack your new BZEN bike.
  2. Attach the handlebar and pedals.
  3. Adjust the saddle to your preferred height.

Everything you need is included:

  • All tools required — an Allen key (size 4) and a wrench (size 15) — are provided in the box.

Support whenever you need it:

  • Step-by-step instructions are available on our website under Support.
  • A QR code printed on the box links directly to the guide.
  • You can also watch our short Unboxing video on the homepage or on YouTube.

This way, you’ll be ready to ride in no time — your new BZEN bike is prepared to take you through the city with ease and style.

EASY AND SECURE PAYMENT OPTIONS

At BZEN, we make it easy for you to complete your purchase securely and conveniently. You can choose the payment method that suits you best:

Bank transfer

  • Simply select bank transfer at checkout.
  • You’ll receive a confirmation email with all payment details.
  • As soon as your payment is received, we’ll update you and start processing your order.
  • When your bike ships, you’ll get a tracking link and an estimated delivery date.

Credit card

  • We accept Visa, MasterCard, and American Express.
  • Fast and secure payment — no extra steps.

PayPal

  • Choose PayPal at checkout.
  • You’ll be redirected to the PayPal website to log in and confirm your payment.
  • Once the transaction is complete, you’ll return automatically to BZENBIKES.COM.

No matter which option you choose:
Your payment is safe, and we’ll keep you informed every step of the way — from payment confirmation to delivery.