Warranty & Guarantee

Procedure and conditions

Every new BZEN bike has a statutory warranty for 2 years from the date of delivery. The warranty covers our frames and all original components against manufacturing and material defects.

In the case of the sale of a second-hand bike (e.g. a demo bike), the statutory warranty is limited to one year.

This statutory warranty is limited to the replacement of the defective frame or parts and is the sole remedy of the warranty.

The action shall be time-barred within one year from the day on which the purchaser discovered the lack of conformity, without this period expiring before the end of the two-year period provided for in § 1. However, claims under this warranty must be made within two months of the buyer’s discovery of the defect. They must be made directly on our website under support/warranty or by e-mail to support@bzenbikes.com. If you registered on the BZEN website, your name and e-mail address will serve as proof of purchase. If you did not register on our website, please provide a copy of your invoice.

This warranty does not cover normal wear and tear, improper assembly or maintenance of the bicycle, or the installation of parts or accessories. The warranty does not apply to damage or failure due to accident, misuse, abuse or neglect. Modification of the frame or original components will void this warranty. BZEN SRL is not liable for incidental or consequential damages.

Labour costs related to the replacement of parts are only covered by the warranty if the choice of repair workshop has been approved in advance by BZEN. Repairs should preferably be carried out by an certified BZEN partner workshop. However, the buyer may also choose another workshop, provided that a detailed cost estimate is submitted to BZEN in advance and approved in writing. BZEN will decide whether to send the required component(s)/part(s) directly to the selected workshop or to purchase them from the workshop, depending on availability and cost.
The invoice must in all cases be issued in the name of BZEN SRL, Croix Henrard 22, B-4140 Sprimont, Belgium.

In addition to the statutory warranty, we voluntarily grant for 2023 models and onwards an extended guarantee of 5 years in total from the date of invoice for BZEN frames and BZEN forks, excluding bearings and shocks as well as damages to the paintwork/anodisation.

Without any limitation of the statutory warranty rights of the Customer, our voluntary guarantee is subject to the following additional conditions: The guarantee does not cover damages caused by inappropriate or unspecified use according to the fields of use for the particular product as described on our website and our user manual, as for example: Neglect of product; modifications to frame or fork (for example engravings or lacquering); crash; excessive load; jumps; mounting and alteration of additional components that were not expressly approved by us or replacement of our original components by components that do not have a similar quality.

Guarantee rights for the extended guarantee are limited to the aforementioned and any additional incurred costs (such as assembly, transport, etc.) and additional costs for assembly or material due to a model-change are not covered. Within the framework of our voluntary guarantee, the Customer shall bear these costs.

Our guarantee is valid and only for the original buyer of the product.