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T’as encore des questions ?

Tu as des questions sur nos vélos électriques, la garantie, la batterie, le moteur, l’entretien ou tout autre sujet concernant BZEN ?

Tu trouveras les réponses à tes questions sur notre page Assistance et FAQ.

Tu as besoin de notre aide personnalisée ?
Commence par répondre à quelques questions rapides pour nous aider à comprendre ton problème. Plus on en sait, plus on peut t’aider rapidement.

    What does your message concern?

    Thank you for contacting us.

    Your message will be forwarded to the appropriate department, where our experts will handle your inquiry and get back to you as soon as possible.

    Looking for answers about BZEN e-bikes (warranty, battery, motor, e-bike maintenance, etc.)?

    Then please check out our Support & FAQ page

    BZEN Support page

    Bike manual

    Track your order

    Delivery lead time

    Invoice

    Technical issue

    30 days free return

    If you would like to return your bike and benefit from the 30 days free return policy click below and fill out the form.

    Return form

    Leasing

    If you are interested in leasing a BZEN bike, you can find all available partners and info here:

    Leasing

    You did not find the right leasing partner? Then please leave a message here below:

    B2B Cooperation

    Other

    You may find the order number in the e-mail confirming your order.

    You may find the BIN number starting with CBS, ZG, BZ or BA on your invoice.

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